Privacy Policy
Innovative PT & Wellness, LLC
Effective Date: August 1, 2022
Innovative PT & Wellness, LLC (“we,” “our,” or “us”) is committed to protecting the privacy and
security of our patients and website visitors. This Privacy Policy explains how we collect, use,
disclose, and safeguard your information when you visit our clinic, use our services, or interact
with us online.
1. Information We Collect
We may collect the following types of information:
Personal Information
• Name, address, phone number, email address
• Date of birth and emergency contact details
Health Information
• Medical history, treatment records, and therapy notes
• Information provided during evaluations and sessions
Payment Information
• Information necessary to process payments (e.g., credit/debit card details, transaction
records)
Technical Information (for website users)
• IP address, browser type, device information
• Website usage data through cookies or analytics tools
2. How We Use Your Information
We use your information to:
• Provide physical therapy and wellness services
• Schedule appointments and communicate with you
• Process payments for services rendered
• Maintain accurate medical records
• Improve our services and patient experience
• Comply with legal and regulatory requirements
3. Payment and Insurance
Innovative PT & Wellness, LLC is a cash-based practice and does not bill or submit claims to
insurance companies. Upon request, we may provide documentation (such as receipts or
superbills) that you can submit independently to your insurance provider.
4. How We Share Your Information
We do not sell your personal information. We may share your information in the following
circumstances:
• With other healthcare providers involved in your care, with your consent
• With third-party service providers (e.g., payment processors, electronic records systems,
or IT support) under strict confidentiality agreements
• When required by law, such as in response to a subpoena or regulatory request
5. Students and Interns
Students or interns in rehabilitation or health service-related programs may work in our facility
from time to time to meet their educational requirements or gain healthcare experience. These
individuals may observe or participate in your treatment or use your health information as part
of their training.
You have the right to refuse to be examined, observed, or treated by any student or intern. If
you do not want a student or intern involved in your care, please notify your provider.
6. Appointment Reminders
We may use and disclose information in your medical record to contact you with appointment
reminders. You will receive:
• An email reminder approximately 48 hours before your scheduled appointment
• A text message reminder approximately 24 hours prior to your appointment time
7. Newsletters and Other Communications
We may use your personal information to communicate with you via newsletters (including
electronic newsletters, subject to applicable anti-spam laws), mailings, or other communications
regarding treatment options, health-related information, disease management programs,
wellness programs, or other community-based initiatives or activities in which our practice
participates.
8. Public Health Activities
We may disclose medical information about you for public health activities. These activities
generally include:
• Licensing and certification carried out by public health authorities
• Prevention or control of disease, injury, or disability
• Reports of births and deaths
• Reports of child abuse or neglect
• Notifications to people who may have been exposed to a disease or may be at risk for
contracting or spreading a disease or condition
• Organ or tissue donation
• Notifications to appropriate government authorities if we believe a patient has been the
victim of abuse, neglect, or domestic violence
We will make these disclosures when required by law, if you agree to the disclosure, or when
authorized by law and, in our professional judgment, necessary to prevent serious harm.
9. Food and Drug Administration (FDA)
We may disclose health information to the Food and Drug Administration (FDA) and other
federal or state regulatory agencies regarding adverse events related to food, supplements,
products, product defects, or for post-marketing monitoring. This may include information
necessary to enable product recalls, repairs, or replacement.
10. HIPAA Compliance
As a healthcare provider, we comply with the Health Insurance Portability and Accountability
Act (HIPAA). Your protected health information (PHI) is handled in accordance with HIPAA
regulations, and you have specific rights regarding your medical records.
11. Data Security
We implement appropriate administrative, technical, and physical safeguards to protect your
information from unauthorized access, use, or disclosure. While we strive to protect your data,
no system can be guaranteed 100% secure.
12. Your Rights
You may have the right to:
• Access and request copies of your medical records
• Request corrections to inaccurate information
• Request restrictions on certain uses or disclosures
• Receive a record of disclosures of your information
To exercise these rights, please contact us using the information below.
13. Complaints
If you believe your privacy rights have been violated, you may file a complaint by contacting our
clinic using the information below. We take all complaints seriously and will not retaliate against
you for filing a complaint.
14. Website Cookies and Tracking
Our website may use cookies or similar technologies to enhance your browsing experience. You
can adjust your browser settings to refuse cookies, though some features of the site may not
function properly.
15. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy
practices of those sites.
16. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted with an
updated effective date.
17. Contact Us
If you have questions about this Privacy Policy or how your information is handled, or to file a
complaint, please contact us:
Innovative PT & Wellness, LLC
1496 Bellevue Street, Suite 202
Green Bay, WI 54311
Phone: 920-737-5204
Email: trista@innovativeptandwellness.com